Most people think of HR as the paper work generating hiring machine, or the benefits coach and supplier, or perhaps the big brother forcing rules or watching out for lawsuits. HR does have a lot of difficult tasks that must be repeated in every HR department. Recruiting, New Hire paperwork, Benefits enrollment, Employee changes are types of activities in what I call the Science of HR. These HR activities are well understood and can be repeatedly processed. Significant ROI can be found for HR projects here. Automated employee onboarding is a great example.
HR is also expected to employ savvy people skills and softer talents. Recruiting, employee retention, training programs, employee advocacy, and succession planning are just a few of the skills that define the Art of HR. These challenges require more internal experience, creativity, and less process to make successful. Corporate social networking is one trend in this area.
In the next several weeks, I will dive deeper into both aspects. The Science of HR is more automation friendly, and can provide a huge win for HR. The Art of HR requires more domain expertise, planning and strategy. Projects here are more difficult, but if handled well, can shift HR into a more pivotal corporate role.
How is this happening? Web 2.0 is providing a great opportunity for new HR projects and roles. New paradigm tools being developed help HR go way beyond traditional roles, into things that drive and automate HR science but an also allow HR to deliver powerful people driven HR solutions that are generating great results.
Main topics:
- The Science of HR: full steam ahead for HR transactional automation
- The Art of HR: People, participation and huge paybacks for HR
A deeper look:
- HR Science: Recruiting and Web 2.0 for the automated HR
- HR Science: Onboarding and the Science of transactional HR automation
- HR Art: Onboarding and the Art of acculturation: getting a great start with your new company, job and team day 1
- HR Science: HR-XML: Vendors dream of easy cross platform communication
- HR Art: Onboarding and the Art of acculturation: getting a great start with your new company, job and team day 1
- HR Art: Advanced artwork in employee retention, assessment, training, and team building through Acculturation and web 2.0
http://www.emeraldsoftwaregroup.com/onboarding/
mailto:jeff.hayden@emeraldsoftwaregroup.com
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