Although many businesses within a given industry have similar requirements for hiring and onboarding software, there’s something to be said for having the ability to fine tune an application to precisely meet your company’s needs. Workforce.com has an interesting article available about a major manufacturing and retail firm that discovered every cent spent on customized hiring tools more than paid off in profits. Luxottica Retail (the company that runs eyewear stores such as Pearle, LensCrafters, and Sunglass Hut) found that prehire assessment tests that are aligned with business objectives spell big bucks.
The cost to administer the prehire test is about $10 per candidate, so that’s not a big financial drain. The resources the company invested over the last ten years tweaking and perfecting the test are where the real expense came in. But this employer has found that stores staffed by high-scoring new hires consistently outperform those staffed by run of the mill candidates. On average, each employee in the top quartile brings in an extra $18,000 in sales per year.
Customization Isn’t a One-Time Effort
Luxottica constantly gathers performance information and feeds it back into the test optimization process. This doesn’t just perfect the test and make it a more accurate predictor of future performance; it also accommodates evolution as the marketplace continues to shift. Each Luxottica brand has its own customized pre-hire test to match associates with store cultures and customer demographics. The employer is careful to consult with legal counsel annually to ensure that changes to the assessment tests don’t restrict the hiring process in a way that could be viewed as discriminatory.
Onboarding Can be Tailored Too
Prehire testing isn’t the only type of hiring software tool that can benefit from customization. Acculturation onboarding is another area where constant improvement based on workforce analytics can yield benefits. Since an employee’s experience during the first 60 days on the job often have a significant impact on everything from productivity to retention, having the ability to update and refine an acculturation module could be very beneficial. For example, you might want to have an onboarding process that features different components based on job position. A manager would have additional training and development to complete while an entry level employee might be inducted into a mentoring program. To find out how our Acculturation Portal can help you customize the new hire experience at your company, contact Emerald Software Group today at 770-569-5122.
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