Ease Of Training A Plus for HR SaaS

Blogger Andy Porter from Fistful of Talent offers a particularly candid view of what HR executives really think about most HR software sales reps. His many pet peeves include the habit some vendors have of sending an entire entourage to make a presentation when only one person is really required. Fancy graphics that don’t really convey useful information is another issue causing Porter to feel angst. All he really wants to know from HR software technology vendors is:


• How easy it is to for end users to operate the system

• How it will help managers do their jobs better

In Porter’s opinion, software should be so easy to use that it doesn’t actually require training. It should be designed to be intuitive and self explanatory. To his way of thinking, offering extensive training on a system isn’t a plus. It’s an indication that the developer has not put the customer’s needs first in designing the system. SaaS applications have an obvious advantage in this area since basically every end user is familiar with web based software.

According to Andy, the benefits to managers should be simple enough to sum up in a few clear cut sentences. The answer shouldn’t be a long-winded explanation of what the software can DO from a bells and whistles standpoint. It should be about what actual results it creates for the client’s organization. Many SaaS HR solutions do actually give managers powerful tools for working more effectively. However, Porter is quite correct in his assertion that not all vendors know how to communicate this fact.

How Does Universal Onboarding Measure Up?

From the viewpoint of a new hire, Universal Onboarding is completely intuitive. The only instructional prompts needed are provided on screen as the user navigates this wizard based application. Training for HR administrators is pretty straightforward as well. The process of creating new data panels is one HR personnel will already be familiar with if they know how to use Adobe Reader. In the event that any in-person training is desired, this can be provided on site or at Emerald Software’s facilities.

How does this software help HR managers do their job better? Reducing the cost of onboarding, eliminating errors and omissions on forms, and increasing legal compliance are the three biggest ways our solution achieves this objective. That’s just the tip of the iceberg as you can see if you browse our Universal Onboarding product details.